Terms of Service

This page is maintained by My Best Solutions Limited (trading as Couples Digital Vault). By creating an account or using the service, you agree to these terms. These terms are governed by the laws of England & Wales.

1. Who we are

Couples Digital Vault is a service provided by My Best Solutions Limited (Company No. 14243668), registered in England & Wales. Contact: hello@couplesdigitalvault.com · +44 20 4652 2307. In these terms, "we", "us" and "our" mean My Best Solutions Limited; "you" and "your" mean the person who creates the account (and, where relevant, their linked partner).

2. Your account

• You must be 18 or over to create an account.
• The service is for personal, non-commercial use between two adults in a relationship (spouses, partners, engaged, or otherwise). You are responsible for the security of your password and for anything done under your account.
• You must not use the vault to store content that is unlawful, infringing, harmful, or that you don't have the right to share with your partner.
• If your account is inactive for an extended period, we may contact you before closing it. See our Privacy notice for retention detail.

3. Your content

You keep all rights to the content you put in your vault. You grant us a limited licence to host, back up, encrypt, and display it back to you and your linked partner — solely to run the service. We do not sell it, do not share it with third parties for marketing, and do not use it to train AI models.

4. Subscriptions & payment

• Prices are shown on the pricing page and confirmed at checkout, in GBP unless otherwise stated. VAT is included where applicable.
• Subscriptions renew automatically at the then-current price until you cancel. We'll email you a receipt for each renewal.
• Payments are processed by Stripe. We store your Stripe customer ID and subscription state; we never see or store your card number.
• We may change prices with at least 30 days' notice by email. If you don't want to continue at the new price, you can cancel before it takes effect.

5. Cancelling your subscription

You can cancel at any time from your account settings. Cancellation stops the next renewal — your vault stays open until the end of the period you've already paid for. After that, the account moves to read-only for a short recovery window before being deleted; see the Privacy notice for exact windows.

6. Refunds and the 14-day cancellation right

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days after buying a subscription to cancel and get a full refund.

• If you haven't started using the service: we'll refund your first payment in full within 14 days of your request.
• If you asked us to start immediately (which is what creating vault contents counts as) and then cancel within 14 days: you'll be charged a pro-rated amount for the days you had access, and refunded the rest.
• After the 14-day window, subscriptions are non-refundable. Cancel to stop future renewals; you keep access for the remainder of the period you've paid for.
• Gift purchases: refundable in full within 14 days if the recipient hasn't yet redeemed the code. Once redeemed, gifts are non-refundable.
• Faults and misdescriptions: your rights under the UK Consumer Rights Act 2015 are unaffected by anything above. If the service doesn't do what we said it would, tell us and we'll fix it, replace the affected part, or refund you.

To request a refund or cancellation, email hello@couplesdigitalvault.com from the address on your account.

7. Availability and changes

We aim to keep the service available around the clock, but occasional planned maintenance and unplanned outages happen. We don't guarantee uninterrupted service. We may add, change, or remove features over time; if a change materially reduces the service you paid for, you can cancel and get a pro-rated refund for the unused period.

8. Not a legal, financial, medical, or professional service

The vault is a place to store your own documents, plans, and conversations. It is not legal, financial, medical, tax, or relationship-counselling advice. Storing a Will, LPA, insurance policy, or medical directive in the vault does not create, execute, or register that document. Please consult a qualified professional where the matter deserves it.

Our AI concierge (Olivia) and any relationship-score, journal-prompt, or ceremony features are conversational and creative — not professional advice, not a diagnosis, and not a substitute for counselling or crisis support.

9. Acceptable use

You agree not to:

• Use the service to break any law, including UK data-protection law.
• Upload content that is illegal, defamatory, harassing, or that infringes anyone else's rights.
• Attempt to access another couple's vault, reverse-engineer the service, or interfere with its operation or security.
• Resell, sublicense, or use the service to provide a competing product.

We may suspend or close accounts that breach these terms, with as much notice as is reasonable. Serious or repeated breaches can result in immediate termination.

10. Our liability

Nothing in these terms limits our liability where it can't lawfully be limited — including for death or personal injury caused by our negligence, fraud, or breach of your statutory rights under the Consumer Rights Act 2015.

Subject to that:

• We are not liable for loss or damage that wasn't reasonably foreseeable when you signed up, or for loss caused by events outside our reasonable control.
• We are not liable for lost profits, lost business, or lost opportunities (this is a consumer service, not a business one).
• Our total liability to you for anything arising out of the service in any 12-month period is capped at the total amount you paid us for the service in that period.
• You are responsible for keeping your own copies of anything you'd be upset to lose. We back the vault up, but no backup is infallible.

11. Ending the agreement

You can end this agreement at any time by cancelling and closing your account. We can end it if you seriously breach these terms, if we stop providing the service (with at least 60 days' notice and a pro-rated refund of any unused period), or if we have a legal obligation to do so.

12. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email or in-app at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms. If you don't accept them, cancel before they take effect and we'll pro-rate any unused period.

13. Governing law & disputes

These terms and any dispute arising out of them are governed by the law of England & Wales. Disputes can be brought in the courts of England & Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

If we can't resolve a complaint together, UK consumers can use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact Citizens Advice on 0808 223 1133.

14. Contact

Questions about these terms? Email hello@couplesdigitalvault.com. For data questions, see the Privacy notice; for cookies, see the Cookie Policy.